THE Action Youth (Trans* Health Education) (YPAS)

THE Action Youth (Trans* Health Education) is a youth group that supports young people who identify as: trans*, gender questioning, or young people whose gender identity (internal sense of self) does not match with their assigned gender at birth.

What is the service?

THE Action Youth (Trans* Health Education) is a youth group that supports young people who identify as: trans*, gender questioning, or young people whose gender identity (internal sense of self) does not match with their assigned gender at birth.

What do you do?

We provide a weekly group drop-in where young trans*, gender questioning, or young people whose gender identity does not match the gender they were assigned at birth, a social space where they can meet other young people. We also provide informal group work sessions to share information and experiences in a safe environment. In addition to group work 1-2-1 Information, Advice and Guidance (IAG) can be provided for specific support on gender.

What age group does your service work with?

THE Action Youth works with young people between the ages of 12-18 year olds. Runs on Thursdays 4:30-7:00pm. 1-2-1 IAG is available to 10-25 year olds. Refferal required (Self or professional), appointments available on weekdays.

Do you work with other family members?

In most cases young people self-refer, and some do so without the knowledge of their family or carers as they are not out about being LGBT. We occasionally have contact with parents or carers with the young persons consent, or in an emergency we will say we are calling from YPAS so as not to put a young person at further risk by outing them.

Are you limited to working with people from a specific geographical area?

No – we support young people from across Merseyside as many of them do not attend local neighbourhood youth groups, preferring the anonymity of a city centre group.

Who would someone ask for in the first instance?

The Transgender Worker or the LGBT Information, Advice and Guidance worker

What are your opening times?

THE Action Youth opens every Thursday evenings between 4:30-7:00pm, accessed through the main reception door.

Can you be contacted out-of-hours?

Outside of the THE Action Youth drop-in times we can be contacted Mon – Fri 9.30am – 5pm

Do you have appointments outside working hours?

Yes, 1-1 appointments can be made with anyone who would like to know more about the service and /or would like to engage with the groups.

There is also the possibility to work 1 to 1 with a young person with the Trans* worker on practical support around coming out, transition, access to services or reaching a goal. This service may be more suitable for young people who find it difficult to engage in groups.

Do you have drop-in facilities?


Where do you see young people?

THE Action Youth drop-in group take place at YPAS’ Liverpool city centre location:

Do you take referrals directly from children/young people, parents/carers?

Yes – YPAS takes self-referrals, which means making a referral direct to YPAS.

If not, how can people refer in to your service?


Who else can make referrals to you?

Anyone who supports a young LGBTQ person, with their consent. Contact us to request information to pass on to a young person.

What kinds of things do you help with?

We offer information, advice and guidance on a range of issues relevant to young people in general and Trans* and gender questioning young people in particular, including coming out, bullying, sexual and emotional and mental health and well-being with a main focus of gender related issues.

If additional support is required e.g. counselling, we will refer them within YPAS or onto other organisations. THE Action Youth also operates as a safe social space for young trans* and gender questioning people to be themselves without fear of persecution.

What do you offer?

See above.

What happens after a referral is made?

If a young person self-refers by phone, text or email we will inform them about the group and invite them to attend the drop-in.

If a young person self refers or is referred for IAG (1 to 1 support) then an appointment will be made for a time of their convenience as long as a worker is available.

What will happen at the first appointment?

For THE Action Youth drop in: Most young people self-refer by attending the drop-in. When they access they will receive an induction including an explanation of how the group works and what it can offer. They will be asked if there are any particular issues they may want support with, and if they are receiving any support elsewhere.

If the appointment is for IAG: The worker will have to do an initial assessment which may take up to 1.5 hours. This will involve collecting some personal information and finding out how the staff member and young person can work together to achieve some goals.

What will happen after that?

Young people will be informed about the drop-in opening times and planned activities they may take part in.

For IAG: future appointments may be made to continue working on goals on a 1-1 basis.

What do you do if a client is not happy with the service?

The young person should be informed about YPAS’ complaints procedure and supplied with a ‘comments compliments and complaints’ document this document is also available in the YPAS reception area.

What skills do your staff have?

Our staff are experienced in group work, social work, information advice and guidance, and crisis intervention. We specialise in supporting issues particular to LGBT young people, as well as general risks and issues common to all young people regardless of sexual orientation or gender identity.

Do you offer training in your specialist area?

Training other professionals and young people to be confident to discuss sexuality and gender and furthermore appropriately challenge/report homophobic and transphobic hate crime is on offer and in continual development.

Consultation (by phone or email) can be provided for professionals working with young trans* and gender question people to help provided the most appropiate care possible.

Please contact for more details.