NSPCC Liverpool

Direct work with children and young people and parents.

What is the service?

NSPCC Liverpool.

What do you do?

Currently 3 projects for children and families Parents under Pressure :

  1. Home visiting parenting programme for substance using parent with a child under 2 years Non accidental head injuries.
  2. A joint public health project with Liverpool Women’s Hospital to prevent non accidental head injuries to babies. Family Environment Drug Using Families.
  3. A group work programme for children living with substance misuse that runs alongside a programme to help the parent to recognise and address the impact of their lifestyle on their children.

There will be other projects developed by the team in the near future.

What age group does your service work with?

1 – 18 2 – Parents.

Do you work with other family members?

Where appropriate.

Are you limited to working with people from a specific geographical area?

Yes, Liverpool only.

Who would someone ask for in the first instance?

Duty Officer.

What are your opening times?


Can you be contacted out-of-hours?

Yes, NSPCC Helpline: 0808 800 5000

Do you have appointments outside working hours?


Do you have drop-in facilities?

Can see duty officer without appointment.

Where do you see young people?

At Hargreaves Centre or convenient place.

Do you take referrals directly from children/young people, parents/carers?


If not, how can people refer in to your service?

Professionals and parents or young people can refer.

Who else can make referrals to you?

Specific programmes of work as described above. Safeguarding concerns.

What kinds of things do you help with?

As above.

What do you offer?

Work with children and parents to address the impact of substance misuse on children. Parenting programme.

What happens after a referral is made?

Service user and referrer are contacted to begin assessment.

What will happen at the first appointment?

Consents signed and information about the service is given.

What will happen after that?

Individual appointments are made to complete assessment and a plan is made between service user and worker to address the issues.

What do you do if a client is not happy with the service?

Discuss it with them and if it can’t be resolved direct them to the complaints procedure.

What skills do your staff have?

Social work, counselling, direct work with children, play therapy.

Do you offer training in your specialist area?