Liverpool Community College Counselling and Well Being Service

For those enrolled with the college we offer a counselling mental health and wellbeing service.

What is the service?

Liverpool Community College Counselling and Wellbeing Service.

What do you do?

Offer a student counselling mental health and wellbeing service.

What age group does your service work with?

Predominantly 16-18 year olds and adults.

Do you work with other family members?

Our mental health advisor works with families when necessary.

Are you limited to working with people from a specific geographical area?

No. so long as they are an enrolled student in the college.

Who would someone ask for in the first instance?

Dee Fearnhead – Counselling & Wellbeing Manager

What are your opening times?

Monday-Friday 9.00am-5.00pm

Can you be contacted out-of-hours?

Via email on

Do you have appointments outside working hours?

Not at present but currently under consideration.

Do you have drop-in facilities?

Available Monday to Friday 12.00-1.00 at 1/15 Learning Exchange.

Where do you see young people?

Learning Exchange, Bankfield site and Vauxhall Road site.

Do you take referrals directly from children/young people, parents/carers?

Yes, with permission of the young person being referred.

If not, how can people refer in to your service?


Who else can make referrals to you?

Staff and anybody else who has a concern for the young person.

What kinds of things do you help with?

Any problems that are affecting the young person. Ranging from exam stress, depression, bereavement, eating disorders, sexuality, OCD, self harm, suicide, transition, mental health distress.

What do you offer?

Initial counselling & mental health assessment: One to one counselling, solution focused brief therapy, CBT, Crisis Drop-in 5 days per week, classroom support, extracurricular activities, music workshops, emotional and academic support, and social support through enrichment.

What happens after a referral is made?

An initial assessment session is arranged with the young person in a college site which is most appropriate for them. This is carried out by a counsellor or mental health advisor.

What will happen at the first appointment?

An assessment is completed, boundaries, safeguarding and confidentiality is covered with an agreed way of working based on choice for the young person.

What will happen after that?

Counselling weekly or fortnightly sessions are offered. Mental health support may be put in place on a regular basis or occasional follow up by our mental health advisor, referral to other services internal and external of the college.

What do you do if a client is not happy with the service?

Work towards a resolution informally. If this is not possible the young person would be able to follow the counselling complaints procedure as laid down by BACP. In the case of a complaint about the mental health service, the college complaints procedure would be adhered to.

What skills do your staff have?

All counsellors have a counselling diploma and post qualification experience and have either gained BACP accreditation or are working towards it. Counsellors have higher qualifications in CBT. Current CPD is ongoing. SFBT, CBT, Trauma, Person centred and Mindfulness theories inform our work.

Do you offer training in your specialist area?

We offer staff advice sessions and hold staff training events on topical areas relating to emotional and psychological wellbeing.