Bullybusters provides a responsive and effective service for those who are affected by or concerned about bullying in schools and the wider community. Our priority is to raise awareness of bullying and highlight the effects that bullying has on individuals and wider society and reduce bullying through a holistic package of training, engagement and interventions. whilst working in collaboration with various agencies including the voluntary and community sector in delivering positive anti-bullying strategies.

What is the service?

The project offers assistance and support to children, young people, parents and professionals through our telephone help-lines and interactive website. We can assist parents with processes and procedures which are current and relevant. We offer a listening ear to young people and their families. We endeavour to assist with communication between children, young people, families and professionals with the ultimate aim of securing a positive outcome for all concerned. We signpost to various agencies and professionals and we look at all the effects of bullying such as damage to self-esteem or confidence, so preventative steps can be taken to minimise any long term effects. If a solution to the bullying is not achieved, we will refer the case to the relevant Local Authority representative who can deal with the issue directly.

What do you do?

The project offers the services of workers who will deliver direct interventions on behalf of the 3 Local Authorities (LA’s). The workers can deliver a whole school approach via workshops, assemblies, presentations and mediation with schools and organisations to keep the anti-bullying message at the top of the agenda all year round. Visits are catered to the needs of the school and are very versatile in delivery.  They can also offer schools a comprehensive training package to assist them in setting up a peer mentor programme within the school and a mediation service for ongoing hard to deal with bullying. They will work with Local Authorities around the facilitation of events relating to anti bullying to compliment  the work already being undertaken as part of their ongoing anti bullying strategy. We also;

  • Raise awareness within schools and the wider community of what bullying is, the impact it has on physical and emotional well-being and what steps can be taken to prevent, resolve and or address any issues.
  • Help schools, communities, and Local Authorities to develop robust systems to address bullying effectively.
  • Provide independent advice and support to those affected by bullying including young people and carers.
  • Provide a confidential telephone helpline service to young people and carers concerned about bullying and responding to their needs.
  • Provide a website for young people, parents / carers and professionals concerned about bullying and responding to their needs.
  • Facilitate educational intervention programmes to children, young people and professionals

What age group does your service work with?

Young people Aged 4-18 Parents, Carers, Teachers, Support staff – open age

Do you work with other family members?

Yes – we can give advice to Parents/Relatives/Carers

Are you limited to working with people from a specific geographical area?

Yes. We are funded to cover Liverpool, Sefton and Knowsley.

Who would someone ask for in the first instance?

Sherrell Jenkins

Natalie Vaughn

Michaela Hassall

Kerry Dowling – Service Co-ordinator

Caroline Grant – Head of service

What are your opening times?

The Telephone Help-line will be available from 3pm to 6pm Monday to Friday (excluding weekends and bank holidays). Calls will also be responded to as far as possible during office hours [Monday to Friday 9am to 5pm]. There will also be an out of hours answer machine. School-based work will normally be undertaken in school hours although this can be flexible by agreement.

Can you be contacted out-of-hours?

Out of hours Answer machine


All messages responded to during office hours.

Do you have appointments outside working hours?

Yes, we are a responsive service and will deliver service out of hours to meet support needs.

Do you have drop-in facilities?


Where do you see young people?

We are flexible and deliver services to young people wherever the need is identified.

Do you take referrals directly from children/young people, parents/carers?


If not, how can people refer in to your service?


Who else can make referrals to you?

Parents, carers, teachers, support staff, family, friends

Anyone who has concerns regarding bullying issues.

What kinds of things do you help with?

All bullying issues

What do you offer?

BullyBusters can support children, young people, parents or professionals dealing with bullying issues. Our aim is a positive outcome for all involved. We can support a child or young person by listening to their problems without passing judgment and give them options on how they can help themselves. Parents can be guided through up to date school procedures and given support, advice and guidance. We give advice on how their child’s self-esteem can be improved and suggest preventative steps that can be taken to minimize any long term effects of bullying. If a solution to the bullying cannot be achieved we have agreed drawn up protocols with the 3 Local Authorities and can refer the case to a LA representative who can deal with the school directly. We ensure safeguarding policies are adhered to and any safeguarding referrals made to appropriate services.

What happens after a referral is made?

Advice Line – Referral details and a history of bullying is taken, appropriate advice is given. If required we will contact the school involved offering support, advice and guidance ensuring all parties are updated with any resolutions, referrals made.

All safeguarding concerns will be considered and referrals made if required.

What will happen at the first appointment?


What will happen after that?

Ongoing support is offered to ensure where possible a positive result is reached.

What do you do if a client is not happy with the service?

If no resolution to a complaint is found informally, details will be passed on to project manager for further attention. The clients would also be offered the Local Solutions Complaints procedure.

What skills do your staff have?

A variety of skills within the staff team including DipHE Youth and Community, CEOP ambassador, Presentation, listening and communication skills, Mental Health and Behavioral Awareness.

The team are highly skilled in supporting young people and have accumulated years of experience throughout their working history.

Do you offer training in your specialist area?

Yes – We can provide Awareness sessions for Parents and Teachers, Governors and any professional working with young people and children.